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8:14
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Bill's Blog
I don’t often like to plug new product features but this one is so cool, so unique and such a great tool for marketers that I just can’t resist. It’s called Total Website Integration and is only available for NAVIS vacation rental, resort and hotel clients who are using our Narrowcast product. When fully implemented, NAVIS Narrowcast with TWI will show you the results from each of your Google AdWords accounts and how much revenue was generated from your online booking engine, how much revenue came in via inbound phone calls, and even how much was generated by our 24×7 reservation call center, NAVIS RezForce.
For the first time, not just in the lodging industry but in any industry, you can see the complete picture of your marketing campaigns – both online and offline. From a single report, you can see what is working and what isn’t and adjust your marketing spend accordingly. This will result in your marketing being more efficient with a better ROI, which equates to greater success for your company.
You will find more details about this amazing capability HERE.
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11:09
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Bill's Blog
NAVIS has been working closely with our resort, hotel, and vacation rental management clients along the Gulf coast in a multi-phase program to help them mitigate their losses from the catastrophic oil spill.
As part of the first phase, we have helped them develop a pro-active approach that includes daily updates about the beach conditions in their area, many of which have yet to see any effects. Live web cams, guest videos and blogs are among the many communications that NAVIS clients are using to get the word out that their area continues to be a great vacation destination. We have also helped them develop phone scripts that speak to the positive aspects of staying at their property.
In phase 2, NAVIS is providing detailed analytics about their call volume that shows the decline in lead calls from last year to this year. This data, when combined with the revenue and cancellation data obtained from their reservation software, serves as powerful evidentiary information for filing a claim with British Petroleum. Where needed, NAVIS can also provide regional call volume information to corroborate an individual company’s claim.
NAVIS Research shows that while call volume for NAVIS clients on the Florida Panhandle is up by 4.9% during the period of April thru June 16, the volume of lead calls is down 16.9%. Call recordings indicate that a lot of people with existing reservations are calling with questions about the oil spill, but there is a significant drop in calls regarding new reservations.
NAVIS realizes these efforts are just band aids on a massive problem, but if in some small way it helps these companies survive this terrible ordeal, we are happy to do what we can.
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16:20
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Bill's Blog
When we compare reservation/lead call volume of the same set of U.S. clients from this year through May versus the same period last year, we see that every month has been ahead of last year except for May. Overall total is ahead by a little over 5%. Here’s the graph:
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8:20
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Bill's Blog
Our vacation rental and resort clients around the country are starting to see the advantages of hiring people with NAVIS experience, such as this help wanted ad from Black Butte Ranch.
If you haven’t already discovered it, our Client Advocates offer monthly webinars via NAVIS University that provides the knowledge needed for NAVIS Certification. Check it out!
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8:53
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Bill's Blog
Check out this new video of 4 of our clients telling our Leaders Conference audience about their “Ah-Ha” moments with NAVIS. It’s short (3.5 minutes) but speaks volumes about the results we deliver.
CLICK HERE
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7:57
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Bill's Blog
With all the focus on online marketing, people in the resort lodging industry often overlook the revenue that can be gained by improving the conversion rate of their calls. Just a small percentage increase can result in significant improvements to the bottom line.
Case in point…Say you take 2500 reservations over the phone each year with a typical conversion of 27%. If you can increase that 5 points to 32%, and your average stay value is $1200, you will bring in an additional $555,556. Plus, if you implement an outbound calling strategy to the ones you didn’t book and close just 5%, you will gain another $377,778…for a total revenue gain of $933,333.
Want to see how much revenue you can gain, using your own data? Visit our new “Power of Conversion” online calculator.
CLICK HERE
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8:48
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Bill's Blog
This is an excerpt from a story written by Lior Arussy that appeared in the May issue of CRM and I thought it applicable to the hospitality lodging industry in general. It has to do with surprising your customers.
———————–
A stressed-out customer calls into a flower shop. “I need you to ship a dozen roses right now to this address,” he demands, rattling off the address and his credit card number.
The customer service rep pauses before replying. “Sir,” she says kindly, “can you tell me why you’re so stressed?”
“Ma’am, it’s none of your business,” the caller brusquely responds. “Please don’t ask me questions. Just ship the roses.”
“Sir, I promise to do that right away. But can you please tell me why you’re upset? I can sense it in your voice.” She continued to prod for an answer, gently and quietly, extending the call without a single thought to average handling time.
Finally, the customer blurts out the true circumstances: “I forgot my anniversary yesterday. My wife isn’t talking to me, so I’m sending roses to see if she’ll forgive me. Are you happy now?”
“I’m truly sorry about what happened,” the agent says. “Here’s what I’d like to do: With your permission, when we send the roses, I’ll write a note saying that we apologize for shipping the flowers to the wrong address yesterday. And I’ll send a small box of chocolates. Will that work for you?”
After a moment of stunned silence, the once agitated customer says quietly, “You’re going to do that for me?”
———————–
When you surprise your customer, you create loyalty. When you create loyalty, you create trust. When a customer trusts you, they not only stay a customer, they become a more profitable customer. Think of ways to surprise your guests and they will come back again and again.
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9:08
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Bill's Blog
Among the multitude of resort and vacation rental industry data points that we track here at NAVIS is Average Stay Value. The graph below shows the trend for bookings through February for this year (orange line) vs last year (blue line). It shows the stay values for reservations on the books looking forward, which are averaging 15% below last year. Obviously, this is a trend that isn’t welcome and points to the extensive discounting going on in the market.
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15:19
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Bill's Blog
NAVIS Research recently analyzed the importance of guest loyalty. What was revealed is absolutely amazing. It shows that the more you can get your guests to return, the more likely they are to return again. While this may seem like a “duh” moment, the percentages are where the real news is. If you can just get your guest to return a second year, the percentage jumps from 15% to 42% that will come back. If this doesn’t show the importance of loyalty, I don’t know what does.
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13:14
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Bill's Blog
Twitter.com/NavisNow
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14:18
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Bill's Blog
NAVIS recently held our bi-annual Leaders Conference in Orlando where we discussed the technologies and Best Practices that our vacation rental and resort clients can use to drive new revenue. Prior to the Conference, I conducted an interesting “secret shopper” study to see who of our attendees would respond to my email asking for more information about an upcoming vacation.
Drew, our network wizard at NAVIS, setup a covert email account for me so that the recipients wouldn’t know I was from NAVIS. My email simply inquired about dates and asked about pricing options. I recorded the exact time the emails went out and the time that responses were received. 34 companies, some of the biggest vacation rental and resorts in the country, were on our list.
This graph shows the time it took for the responses to come in. Amazingly, the first response came 18 minutes after sending.
As you can see from the graph, nearly 40% of the recipients didn’t respond at all. And if you didn’t notice, this adds up to just 28 companies. The other 6 either didn’t provide an email option on their website, or they required more information on their contact form than I was willing to provide.
The bottom line is that responding to emails in a timely manner can affect your bottom line. And if you don’t respond at all…well, you’re just leaving money on the table.
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16:14
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Bill's Blog
Attention NAVIS vacation rental management and resort hotel clients…
Numerous new features and enhancements have been added to our flagship product NAVIS Narrowcast, effective at 8:30AM Pacific time today. From a totally redesigned and more intuitive navigation menu, to automatic template-based emails, this newest release brings online more new features than we have released for quite some time.
You can now assign specific agents to follow up on leads – directly within the ELM lead screen. You can even select the time and date to remind the assigned agent.
Several new reports have also been added including the Scoreboard Report, which provides conversion metrics, lead revenue, and compliance information about your reservation agents. Posting this information on a daily basis will help to drive new revenue.
An email was sent to all NAVIS clients detailing the many new features. If you didn’t receive it, you can find the document HERE. Of course, your NAVIS Client Advocate is always available for questions.
Happy Bookings!
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15:00
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Bill's Blog
December call volume in the U.S. for our vacation rental management and independent resort clients continues to climb – up 8% from the same month last year. In November, the increase was 7% over last year. So this is definitely a good sign and one that we all hope continues.
You can see a graph of the call volume trend for the past 6 months HERE.
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15:21
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Bill's Blog
Google Alerts has been pointing out to me all week the popularity of the movie Avatar and the alien beings called the Navi, referred to in the plural as Navis. This didn’t go unnoticed by those of us who work at NAVIS – including the fact that the Navi are blue and orange, the same colors as our logo. While I haven’t yet seen anyone at NAVIS who is 9 feet tall with pointy ears, we do have many who I look up to, both literally and figuratively.
This being such a good year for our company and a good year it seems for the movie Avatar, this is now officially the year of Navis.
Happy birthday to my daughter and Merry Christmas to all.
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13:24
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Bill's Blog
I polled 1290 vacation rental managers and independent resort managers on Dec 4 to ask them aout their marketing budget plans for 2010. 66 have responded so far (5.1%). Here are the results:
1) Will you be spending more or less on marketing in 2010?
2) For each category, please indicate the planned expenditure for 2010.
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9:42
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Bill's Blog
If you haven’t seen the Beta version of Google Insights for Search, check it out HERE. You can compare search volume patterns across specific regions, categories, time frames and properties.
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11:05
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Bill's Blog
I polled 1290 vacation rental managers and independent resort managers on Nov. 16 to ask them about their usage of social media. 86 responded (6.6%). Here are the results:
1) Do you use social media as part of your overall marketing?
2) Please check all that you are using.
The “Other” category included LinkedIn, TripAdvisor, FlipKey, Vimeo and Flickr.
3) Of those you checked, which are bringing in reservations?
The power of Facebook to bring in reservations was no real surprise. We’ve heard of it being used very successfully by many clients. Probably the biggest factor to note here is that 55% really don’t know what is working and what isn’t.
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13:29
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Bill's Blog
If you haven’t already discovered Voice123.com and you’re looking for professional voice talent, this is the place to go. You send in any sort of script and you will receive a number of auditions – which happened very quickly for me. The voices are great, the turnaround is fast and the price is surprisingly affordable. Videos, IVR recordings, webinar voice overs – you name it. Adding a professional voice to your marketing project can mean the difference between a dud and a success.
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14:54
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Bill's Blog
If you’re a VRMA member and you haven’t done so already, you should sign up for the VRMA Geo-Analytics Program – a FREE benefit for all VRMA members. Per our exclusive agreement with VRMA, for the next three years NAVIS will provide VRMA members with a monthly aggregate report that shows various performance trends for the U.S., your region, your state, and your local area (where possible). The analysis is comprised of data collected directly from participating VRMA members.
Click HERE for more details about the program. Sign up today!
In case you’ve been exposed to the statements from the naysayers that NAVIS can’t be trusted with your data and will try to sell it, nothing could be further from the truth. Selling your data would not only be suicide on our part and violate the trust that we have so carefully built over two decades, it is expressly stated in our agreement that NAVIS cannot sell the data. Your data remains your data and you retain all rights.
We’re in the process of uploading some great short videos on the YouTube NAVIS Channel that explain many aspects of this program.
Happy bookings!
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16:31
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Bill's Blog
The 2009 Vacation Rental Managers Association (VRMA) Annual Conference is October 24-28 at the Omni Shoreham Hotel in Washington DC. This year is the 25th Anniversary of the VRMA Conference and it is sure to be a gala event.
During this silver anniversary event, leaders of the vacation rental industry will join together to learn about the latest challenges and opportunities impacting the industry, including the largest Showcase of products and services available to vacation rental managers.
What’s more, the VRMA will unveil the latest news for members, including new and updated initiatives that support the vacation rental industry, provide added benefits and membership values in 2010 and beyond.
Approximately 40 distinct educational seminars, Certificated Sessions and keynote presentations will feature a wide range of topics judged by vacation rental managers to be the most important issues impacting their operation and success, including marketing, accounting, housekeeping, industry trends (NAVIS will be leading a session on this topic), tourism trends, social media, sales, guest reviews, revenue management, corporate strategy, property listings, measuring success, going green and leadership.
Visit VRMA.com for the latest information.
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11:00
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Bill's Blog
Want to get some idea of what your competition is doing in the area of vacation rental internet marketing? Check out Keyword Competitor. This is a keyword research and monitoring website that will tell you what paid keywords and ads your competitors are running right now. Unlike other similar tools, Keyword Competitor collects its data using realtime searches querying engines such as Google and Yahoo to get the freshest data available.
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15:15
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Bill's Blog
A very interesting study just published by TripAdvisor shows that 43% of travelers are staying in a vacation rental in the next 12 months, with 24% saying they stayed or are staying in a vacation rental this season. The study includes additional data about why they like vacation rentals and where they are traveling. It’s definitely worth the read.
Considering that previously published research by PhoCusWright put the number of travelers who have stayed in a vacation rental at around 10%, this is a significant upward trend.
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8:28
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Bill's Blog
Want to get some idea of what your competition is doing in the area of vacation rental internet marketing? Look no further than SpyFu.com. This is an information-rich site that will tell you who is spending more on internet advertising, daily ad budget, clicks per day – you name it. SpyFu, formerly GoogSpy, collects data from search engines, Alexa, Dmoz, Wikipedia, and other sources. Check it out.
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11:36
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Bill's Blog
I read a very interesting New York Times article about how Hyatt Hotels is implementing “random acts of generosity” with their guests. The idea is to surprise guests by picking up the tab for their bar drinks, spa or other item. The guest will then reward that act with increased loyalty and is more apt to return.
I think there’s a lesson here that can be used in the vacation rental and resort markets. Surprise your guests. Champagne and 2 glasses for the romatic couple, 2 free tickets to a water park for a family, a special food bowl for the family dog with his name on it, a delivery of gourmet popcorn for a family movie night – the possibilities are unlimited.
As the article points out, the “psychology of gratitude” has been researched extensively and proves that “we feel pleasure from reciprocating out of gratitude, and guilt when we don’t.”
Give it a try. It just might be the best marketing dollars you’ve ever spent.
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13:37
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Bill's Blog
It’s been nearly 3 years since NAVIS last analyzed after-hours calls, so we recently took another look. We analyzed 2.7 million inbound calls to 217 of our clients across the United States from January 2008 to June 1, 2009. The results show that, on average, 23.5% of ALL calls come in outside of the hours of 9AM to 5PM (local time at that location). This is very significant and can add up to serious lost revenue if not dealt with.
Of course, NAVIS RezForce is your best solution. But if you don’t go with us, do something to stop the bleeding from missed after-hours calls.
I’ve heard some vacation rental managers say that callers will leave a message and call back the next day. Wrong! We have data that proves that 53% of after-hours callers do not call back, and 20% will call your competitor. Ouch!
Lost calls are lost revenue.
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11:12
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Bill's Blog
We’ve noticed an interesting trend regarding call volume patterns during the week that should affect how you market. Using NAVIS Narrowcast, we’ve found that during the month of April, the peak call days were Wednesday and Thursday, followed by Monday, Tuesday and Friday. Saturday and Sunday call volume are always the lowest.
But during the month of May, the peak day has shifted to Friday, followed by Tuesday, Wednesday and Thursday (all tied), with Monday having the lowest weekday volume.
Just for laughs, we pulled data for last year and found a similar shift. Then, Tuesday and Wednesday were the peak days for April and Thursday and Friday were the peak days for May. This shows a definite trend of people waiting until later in the week to act.
This data is very interesting for a couple of reasons. For reservation managers, it can help you schedule your reservations staff. For marketers, it can dictate when you schedule your direct marketing. If you can syncronize your email campaigns, direct mail, and outbound calling so that you reach people mid week, it may improve your chances of catching them when they are interested in taking action.
Give it a try and let me know how it works.
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15:12
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Bill's Blog
Got the latest data in on several key vacation rental metrics.
Call volume for NAVIS clients in the Continental U.S. took a downward turn in April, going from -13% Year-Over-Year variance to -19% YOY – as indicated by the bottom portion of the graph below.
Interestingly enough, the Average Length of Stay (ALS) was just the opposite for April, actually 8% above the previous April, whereas March YOY was -5%. Looking ahead at bookings through the summer, ALS is pretty much in line with the previous year, going from a little over 4 days in April to nearly 7 days in August.
The good news is that bookings aren’t nearly as terrible as they have been. For April, bookings are -9% to last April. That YOY variance is considerably better than -25% and -27% for Feb and Mar respectively. Hopefully, this is a trend that will continue.
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13:22
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Bill's Blog
Got the latest data in on several key vacation rental metrics.
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16:01
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Bill's Blog
NAVIS research shows conclusively the impact of abandoned calls on revenue and market share.
From September 2008 to February 2009, NAVIS analyzed inbound calls to 10 clients across 4 different regions – Orlando, Carolinas, Florida Panhandle and Sunriver, Oregon. The results of the study were quite revealing.
On average, 20% of abandoned callers
will call other properties
53% of abandoned callers
do not call back
Abandoned calls come in many flavors – callers that are left on hold for an extended period, have to endure a long and confusing menu tree, or drop off after being sent to a voice mail system.
If you’re operating under the false assumption that a caller who doesn’t get through will call back…or, they will just leave a message, you might want to consider a new strategy.
Here’s what abandoned calls mean in terms of revenue:
If you get 3,000 calls a month,
and 10% are abandoned,
35% are bookable,
and you have a 30% close rate,
with a $1,500 average booking…
You’re losing $300,510 every year.
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8:03
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Bill's Blog
NAVIS research shows conclusively the impact of abandoned calls on revenue and market share.
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15:23
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Bill's Blog
For late breaking vacation rental and resort news, discussions, factoids, and other information, follow NAVIS on Twitter…
If you feel the urge to Tweet, be sure to use the “#VR” hashtag in your text string which will identify you as part of the Vacation Rental group.
Let the Twittering begin.
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15:00
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Bill's Blog
For late breaking vacation rental and resort news, discussions, factoids, and other information, follow NAVIS on Twitter...
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11:29
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Bill's Blog
People don't visit your destination because of the property. They visit for the vacation experience. Sell them on that first.
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9:16
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Bill's Blog
Just-announced news from the vacation rental category today is a breakthrough for our industry – one that’s remained a sleeping giant and ‘best kept secret’ in lodging for decades and is now stirring, able to begin showing the world what it’s truly made of.
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15:22
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Bill's Blog
Many NAVIS clients have provided us with an interface to their vacation rental reservation software, which gives us some interesting data points from which to analyze trends.
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16:52
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Bill's Blog
We’ve been hearing from many of our vacation rental clients about the great success they are having following up with prospects via telephone.
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11:02
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Bill's Blog
When looking at the aggregate call volume for the same client set from last year versus this year, we see that December shows the first increase in call volume since August.
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9:22
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Bill's Blog
Much of your marketing is focused on driving traffic to your website - with SEO leading the way. But don't forget that the real goal of all of these efforts for vacation rental managers and resorts is to convert visitors into guests.
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14:37
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Bill's Blog
One of the advantages of carrying hundreds of thousands of calls for our clients every month is that we can aggregate the data and identify trends.
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13:58
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Bill's Blog
Times are definitely making it more difficult to get your share of wallet. If you're in the vacation rental market, you are positioned better than other travel segments.
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13:39
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Bill's Blog
If you want to do some serious segmentation of your vacation rental guest and prospect data, you had better get serious about collecting the right data.
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7:55
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Bill's Blog
If you're in vacation rental marketing or resort marketing, you should look into joining a local marketing group.
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15:56
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Bill's Blog
I hear it all the time. "We don't use our inbound call data."
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11:14
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Bill's Blog
If you haven’t already noticed, there’s a significant movement going on to save the Vacation Rental Managers Association – VRMA.
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13:57
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Bill's Blog
Back in June, I wrote about offering your guests a gas rebate or other promotion that helps defer the cost of fuel for the trip to your vacation rental or resort.
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13:24
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Bill's Blog
Some of the signs point to an economy that is on the mend.
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9:12
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Bill's Blog
When a caller books, you collect a lot of information. When a caller doesn’t book, are you still trying to collect as much information as possible and following up? NAVIS clients who follow up with their not-booked prospects are closing as many as 30% to 40%.
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8:40
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Bill's Blog
The employees at NAVIS get a big thrill when we hear about the successes that our clients realize when they fully implement our technologies and best practices. We see their conversion rates increase and their revenues go up. It is very gratifying to know that your hard work is having such a positive impact on vacation rental and resort businesses as well as the personal lives of those involved.
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10:00
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Bill's Blog
I read an interesting article in the local Bend paper today, by Claudia Deutsch of the New York Times News Service. She writes about the efforts of some large direct mail houses to “go green” by encouraging more use of recycled papers and water based inks. One of the key points made was how better management of your list can not only improve your results, it also helps to conserve resources. Amen to that.
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12:50
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Bill's Blog
Okay, in my last two blogs I’ve covered the importance of the List and the Message in a successful vacation rental and resort direct marketing effort. Now, let’s go over the timing of your direct marketing. Not just timing in the sense of when you distribute your email or direct mail piece, but also how often you send it. In fact, frequency is more important than when you send it out.
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10:38
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Bill's Blog
In my last Blog, I discussed the importance of your list in a successful direct marketing effort – with segmentation being the key. Not far behind is the message that you communicate. If the list is the “who” of your marketing, the message is the “what.” It is the main factor that will grab the attention of the reader and motivate action.
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12:31
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Bill's Blog
When it comes to planning and executing a successful direct marketing program, there are some basic elements that you have to consider – your list, your message and your timing. Today, let’s discuss the list.
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8:51
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Bill's Blog
When vacation rental and resort bookings decline, many companies will naturally look for ways to cut costs. If you are one of those who thinks that marketing is the first place to cut, think again. It’s exactly during these down times when you should be looking to increase your marketing.
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11:37
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Bill's Blog
High gas prices are the number one thing on most people's minds.
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8:21
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Bill's Blog
NAVIS just held a very successful two-day Leaders Conference here in Bend where I spoke about the power of direct marketing to the group of 40 vacation rental and independent resort managers from around the country. The group was receptive to the idea of leveraging their inbound caller data for more targeted marketing.
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14:43
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Bill's Blog
The vacation rental management and independent resort markets are definitely feeling the impact of a U.S. economy headed south.
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14:43
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Bill's Blog
The vacation rental management and independent resort markets are definitely feeling the impact of a U.S. economy headed south.
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9:32
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Bill's Blog
I’m a firm believer in Public Relations. I witnessed the power of PR when I was EVP at Crescent Communications – one of the largest high tech firms in Atlanta and later acquired by Ketchum. I owned my own PR and advertising firm for 10 years and would often leverage PR for my clients. When correctly implemented, PR can be your most powerful marketing tool because the audience sees it as more objective than other types of marketing.
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9:31
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Bill's Blog
I’m a firm believer in Public Relations. I witnessed the power of PR when I was EVP at Crescent Communications – one of the largest high tech firms in Atlanta and later acquired by Ketchum. I owned my own PR and advertising firm for 10 years and would often leverage PR for my clients. When correctly implemented, PR can be your most powerful marketing tool because the audience sees it as more objective than other types of marketing.
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14:56
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Bill's Blog
While it's true people get annoyed if their name is misspelled in an email, these days it's usually their fault because they are the ones who signed up to receive the email and they misspelled their name when they did it! Maybe we need to tap into th
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6:48
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Bill's Blog
The website is your baby? I thought "I" was your baby? :( <br>I miss you daddy!! Keep up the great work on your Blog's!! I'm learning a LOT and applying these to my own website. <br><br>Love you and send Mom my love. :)<
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9:57
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Bill's Blog
I’m just back from a vacation to the beautiful South to visit my daughter (thus the blog break). While sitting on the airplane for endless hours, I couldn’t help but be reminded of the branding problem that airlines have and how vacation rental companies and resorts face similar challenges. I call it…
The Tray Table Effect
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9:57
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Bill's Blog
I’m just back from a vacation to the beautiful South to visit my daughter (thus the blog break). While sitting on the airplane for endless hours, I couldn’t help but be reminded of the branding problem that airlines have and how vacation rental companies and resorts face similar challenges. I call it…
The Tray Table Effect
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11:19
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Bill's Blog
The secret to effective marketing is segmenting. The key to effective segmenting is data mining. Slicing and dicing your guest and prospect data is where you will find incremental revenue – even in a down economy.
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11:19
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Bill's Blog
The secret to effective marketing is segmenting. The key to effective segmenting is data mining. Slicing and dicing your guest and prospect data is where you will find incremental revenue – even in a down economy.
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8:07
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Bill's Blog
We all have our favorite internet links for marketing. I thought I would share some of mine.
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8:07
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Bill's Blog
We all have our favorite internet links for marketing. I thought I would share some of mine.
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10:53
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Bill's Blog
Just like Princess Leah bet the farm on Obe-Wan Kenobi, too many vacation rental management companies and resorts put too much emphasis on search engines.
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10:52
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Bill's Blog
Just like Princess Leah bet the farm on Obe-Wan Kenobi, too many vacation rental management companies and resorts put too much emphasis on search engines.
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10:16
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Bill's Blog
I consider myself a student of taglines. As long as I can remember, I’ve been fascinated by the taglines that companies invent.
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10:16
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Bill's Blog
I consider myself a student of taglines. As long as I can remember, I’ve been fascinated by the taglines that companies invent.
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10:20
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Bill's Blog
Hi Bill-<br><br>I think that knowing what type of wine a guest prefers is useful even if you do not plan on sharing a bottle with them.<br><br>What is your favorite wine?<br>Can't stand the stuff, tastes like vinegar to
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16:15
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Bill's Blog
Think you can't be creative? Think again.
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16:15
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Bill's Blog
Think you can't be creative? Think again.
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15:23
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Bill's Blog
Capturing and using guest preference information in your marketing can boost vacation rental and resort revenue.
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15:23
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Bill's Blog
Capturing and using guest preference information in your marketing can boost vacation rental and resort revenue.
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8:36
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Bill's Blog
Tax rebates may help boost travel. Opens great marketing opportunity.
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8:36
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Bill's Blog
Tax rebates may help boost travel. Opens great marketing opportunity.
